This role assists in the smooth running of the ICT Service Desk, supporting Assembly Members, Party Support and Secretariat staff in Parliament Buildings, as well as MLA constituency offices located throughout Northern Ireland.
1. Applicants for the post of Senior ICT Service Desk Analyst must, by the closing date for applications, be in possession of a Bachelor’s (or higher) Degree in Computing or other discipline relevant to Information Systems and Information Technology*
AND
At least 1 years’ post qualification experience of working in a challenging ICT Service Desk environment that involved supporting a diverse and demanding range of at least 500 customers in a wide range of technologies to include the following:
(a) Managing and maintaining Microsoft Active Directory
(b) Managing and maintaining Microsoft Systems Centre Configuration Manager (SCCM) version 2012 or later
(c) Support of Microsoft Windows 8.1 or Windows 10 based desktop equipment
OR
2. At least 3 years’ experience of working in a challenging ICT Service Desk environment that involved supporting a diverse and demanding range of at least 500 customers in a wide range of technologies to include the following:
(a) Managing and maintaining Microsoft Active Directory
(b) Managing and maintaining Microsoft Systems Centre Configuration Manager (SCCM) version 2012 or later
(c) Support of Microsoft Windows 8.1 or Windows 10 based desktop equipment
* Only those courses with a computing content of 50% or more will be considered and applicants must provide full details on the application form of how the content of the course meets this requirement.
The following Assembly Skills and Behaviours will be assessed during the selection process:
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