Information Systems Manager
Bainisteoir Córais Faisnéise
The main duties and responsibilities of an Information Systems Manager are:
System Administration and Maintenance
- Maintenance: To schedule all housekeeping tasks and processes in relation to the various modules and ensure they are running at optimum performance levels;
- New modules: Ensure that any new modules are built, tested and implemented, within scoped parameters and in line with Assembly Commission security profiles and GDPR legislation;
- Upgrades: In consultation with the Finance and HR Offices, schedule and test all related upgrades and arrange periodic database copies to the test and development sites;
- Troubleshooting: Act as the first point of contact for any queries in relation to the system, to log necessary calls with the system provider, and keep users up to date on queries raised;
- Contributing to Contract Management: To be the first point of contact with the system provider for any issues. Managing the day-to-day relationship including the booking of consultants, where required, and monitoring delivery of consultancy work/support; raising and escalation of any cases for supplier action, monitoring the progress of these to completion. Monitor the relevant contract key performance indicators and provide this information to the overall Contract Manager;
- Subject matter expert: Working with the Finance and HR Offices, drive the development of business and technical processes by acting as the subject matter expert on the various modules and their capabilities. This will require being fully up to date and knowledgeable of relevant Finance and HR Assembly Commission policies and procedures; International Financial Reporting Standards (IFRS); and all policies relating to the payment of Members’ salaries, allowances and expenses, in order to ensure that system processes and workflows are aligned to these;
- Continuous process improvement: To continually review the Finance, Payroll and HR processes, ensuring they are fit for purpose, and providing recommendations and/or solutions to the relevant Office on ongoing or potential issues in order to deliver efficient and effective ways of working. Recommend new features or changes to configuration/workflows based on best practice and user feedback, recognising areas of the solution that are underutilised or inefficient and present solutions for improvement;
- Risk management: Maintain a system risk register ensuring all risks and issues are monitored and managed effectively; ensure any new processes designed and implemented have had privacy impact assessments to meet GDPR and other legislative requirements;
- Information Asset Officer: Undertake the role of Information Asset Owner for the information held in the system; ensure privacy notices are reviewed and up to date, that procedures follow best practice in terms of handling data in line with GDPR requirements; ensure all staff are aware of their responsibilities under the Assembly Commission’s policies.
- Database Management: Take responsibility for database management for system records, such as live suppliers / catalogues / elements / users, etc.;
- Change verification: Protect the integrity of the system data by ensuring only authorised changes are carried out;
- System and user audits: Conduct data audits and data cleansing exercises, user audits, and security access audits.
- User guides: Create and maintain documentation for Finance, Payroll and HR processes, ensuring it is relevant, easy to follow and is kept up to date;
- Training: Take responsibility for all system training materials, ensuring all new users are given the necessary training on the system and that regular refresher training is provided to all Assembly Commission staff; which may be face to face, or via the development and maintenance of eLearning courses. Training will also need to be provided to Members, Members’ support staff and Party support staff as required.
- Data extraction: Produce meaningful management information reports for senior managers and the Finance and HR Offices, both on an ad hoc and scheduled basis to enable strategic and management decisions;
- Advice and Assistance: Provide assistance to the Finance and HR Offices to enable them to produce reports/audit reports as required;
- Presentation reports: To design presentation material suitable for delivery at external/stakeholder meetings;
- Report / Dashboard creation: In consultation with the Finance and HR Offices, develop the reporting outputs from the system, including editing/creating new reports and building dashboards, taking responsibility for report data quality (control totals for reports, all reports having the same definition of terms used, etc.).